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Sutton Benger Surgery
2022-03-04
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4th March 2022
Since the surgery merged the Admin side is appalling!
Cannot fault the medical staff at all, professional, caring and friendly. Admin side let's the surgery down. One phone diverted to the one surgery. I'm not prepared to wait 25mins+ to have the phone answered and as for the irritating voice assuring me that my call has been noted and thanks for my patience!!! I have no option than being patient.
Suggested improvements
Revert back to individual surgeries answering their own phones! I don't understand how it was thought one phone answered was sensible. Stop meddling with a system that worked. Obviously the merger has upset the apple cart and many staff seem to have left, this is not the fault of patients and management should have been better prepared.
23rd March 2022
Response from Sutton Benger Surgery
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. Please feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership