Share review of Riverbank Medical Centre

Riverbank Medical Centre 2016-08-16 Person 3 5 0

The doctors here are fantastic, however some of the receptionist are rude, judgemental and don't display any empathy at all. It feels you with dread when having to call for an appointment. I had a situation recently whereby I called making a simple enquiry, the receptionist spoke down to me as if I should know the answer and as I I was wasting her time, made me feel like a naughty school kid, and actually left me feeling quite angry and offended. I always hang up if this receptionist answers the phone now and wait sometimes days to get an appointment to avoid speaking with her. This has meant dispite the fantastic doctors I am desperately trying to look for another surgery in the area, however due to catchment areas it doesn't give me much hope. I most recently started resorting to calling NHS direct or waiting until I am so ill that I can get into AandE, all because of a vile are rude receptionist who thinks she knows and is better than you.