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Written by a patient
3rd February 2015


the waiting room is dirty and unhygienic the fan heating blades and filters are filthy the legs and backs of chairs have lots of dust on them the windows have so much condensation on them there is mould on sills. On 03/02/2015 l went to see dr Ryland's for results of tests ecg and bloods +asmha my flow meter reading was 390 and the Doctor said if it drops put a appointment by 06/02/2015 l was having real bad Asmha attacks and nose bleeds so l rang Doctors and told the receptionist what the Doctor had said and my symptoms are flow 350 Asmha attacks and heavy nose bleeds. and was told 04/03 /2015 for Asmha nurse and 12/02/2015 for DOCTOR l tried in vain to get my point across that Asmha can kill you but fell on deaf ears after spending all week end in this condition l have a phone appointment sometime today And they refuse to give me the name to who l can complain

11th February 2015
Response from Park View Surgery

Thank you for your comments, we value feedback and are continually looking to improve our services. We have shared your comments regarding cleanliness with our cleaning team, and reviewed our cleaning schedule. We are sorry you are dissatisfied with your care at Park View Surgery. You can find our complaints procedure on our website www.park-view-surgery.co.uk under ‘Policies’. We would encourage you to consider making a detailed formal complaint to enable us to investigate fully.

Recommend
Involvement
Cleanliness
Staff
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