Park View Surgery

GP was excellent and explained everything very carefully for me. Couldn't find a way of booking a double appointment online. This has happened to me twice. Website generally over complicated and wordy - would be easier to follow is simpler. But great to be able to see online which appointments are available.

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Written by a carer

With Reference to the Care Navigator service (Hanna Miller and reception staff) provided by Park View Surgery, Carnforth. Having concerns for my 91 year old mother who is a patient at this surgery, (I live 300 miles distant), I contacted the surgery as a first point of call to see what care might be available locally to help mum with routine tasks that she is now struggling with. To my astonishment the surgery run this service, provided by Hanna , which is an assessment and information service for older people who wish to stay in their homes and provides a point of contact for all types of practical assistance, Tailored support for the individual case is the objective as I understand it. This is great, an example of the kind of joined-up thinking between Health and Social Care that is now being increasingly talked about (and is apparently happening!) and of immense value in attempting to keep older people independent and out of the hospital / care home system. It also takes a degree of worry away from family members who are otherwise struggling to find solutions to often difficult problems. My experience has been so far entirely positive, of a personal and sympathetic service and staff who have a real grasp of the challenges of the situation.

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Written by a patient

Lovely surgery. Everyone is helpful and nothing is too much trouble.

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Always good, prompt care here.

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I think it is excellent you can get an appointment the same morning. However the appointments never seem to run on time. How can a 9:20 am appointment be 20 mins late. I had to bring my daughter, leaving my patients with no assistance until my return. I had organised my morning presuming my appointment would be on time.

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