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Written by a patient
20th November 2015


Difficult to get doctor appointments and often very difficult to get through on phone at 8am - have had to wait up to 30 minutes to get through - need more cover for this to work efficiently. The position you are in the queueing system on the phone needs to be heard more often - sometimes you are told and sometimes you are not at all - needs improving most definately. All the other interaction I have with the surgery works well, notably prescription ordering system and diabetic clinic. Blood tests is well organised although it is quicker to go to Horsham Hospital. There seems to be more doctors in the practice consequently the names board listing needs bringing right up to date. I have received a lot of help over the past 12 months from Dr Potiphar, Dr Holwell, Dr Tariq Jahanghir particularly and most recently Dr Bugden for which I am very grateful.

Recommend
Involvement
Cleanliness
Staff
Appointment