Share review of Park Surgery

Park Surgery 2015-11-20 Person 3 5 0

My visit was for flu and shingles 'jabs'. All was fine -Lois the nurse, lovely. However in response to your question is it easy to get an appt at Park surgery the answer is MOST DEFINITELY NO. It is practically impossible to get through on the phone first thing in the morning, not always easy or appropriate to come down in person at 8.00am and we always wait for AGES for the phone to be answered at other times of day and generally there is not even an apology such as "Sorry to have kept you waiting." This morning a friend (who is a pt. at Park) had a sudden deterioration so she rang around 1.00pm to see if she could get an appt today. She tells me she hung on the phone for 20 minutes before it was answered. Happily she was offered a cancellation for this afternoon. The standard of receptionist has definitely improved this year but there are still some who are unhelpful, offhand and frequently pretend they haven't seen you when you are queuing. We have no problems at all with the GPs who are always helpful, patient and professional.