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Park Surgery 2016-04-09 Person 3 5 0

On the 01/04/16 my wife and I spent most of the day trying to get an appointment for an INR blood test, constantly holding on the phone nearly all this time without success. This was repeated on Mon.04/04/16 until finally at noon getting an appointment. We both feel this appalling service and should be addressed by a more efficient phone system or a web site change to incorporate a blood site appointment site change to allow on-site booking similar to appointments for doctors which is most helpful. You will say the alternative is Walk-in service at our local hospital. That is not an option in our case due to long queues and lack of parking. Was this a one off situation?, because of the holidays or shortage of staff?. We notice that you are seeking a new Manager for your reception and we hope this will be one of his or her first jobs to look into improving this service.