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Park Surgery 2015-02-19 Person 4 5 0

I am a frequent visitor to Park Surgery and have always found it to be welcoming and friendly. Getting appointments has never been a problem. Sometimes the wait for the phone to be answered can be several minutes but I have never had a problem getting through. There are always several receptionists on duty but some seem to be forever on the phone. This can be frustrating to someone waiting in the queue. Perhaps one or two receptionists could be allocated to the queue; maybe wouldn't move any quicker but it would relieve the frustration of reaching the counter to have the receptionist answer the phone.