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Park Surgery 2015-10-30 Person 4 5 0

I made an appointment to see Dr. Raphael on Wednesday, 28th October. Unfortunately I had to cancel this but was offered an alternative for Monday 26th Oct. I was given a ticket confirming this appointment and even received a text message confirming it. However, when I arrived and registered the machine told me to see the receptionist. This I did and was told there was no record of the Monday appt. only the Wednesday appt. which I had cancelled. I showed the ticket confirming the Monday date and fortunately Dr. Raphael was able eventually to fit me in. Something obviously went wrong with the system and I was caused unnecessary upset and delay. I have always been extremely satisfied with the service I receive from the surgery so hope this is just a one-off.