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Written by a patient
18th March 2016


Very difficult to get appointment when you want it. I made appt online for 1 month ahead with my gp who I was asked by letter to see. When I phoned it was brought forward by 2 weeks. It would be good to be able to get appt with own gp within 2-3 days when you call. Also many people including myself do not like being asked by reception what is wrong with us over the phone in front of the public queue. Then they ask your name and repeat it out loud. They are not doctors and our problems should be confidential. We don't want reception staff to decide whether we can have appt that day or not. Many thanks.

Recommend
Involvement
Cleanliness
Staff
Appointment