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Written by a patient
16th April 2015


I have not had a recent appointment. This comment relates only to my most recent contact with the surgery which was a query at Reception about medication: The receptionists were very helpful but some confusion and additional work was created unnecessarily because after a change was made to the time at which Dr Rattan was to ring me about the medication, the receptionist failed to delete the original time from the system. As always Dr Rattan did make contact, and sorted out my query most efficiently, but had to ring me twice because of the system holding both the original and the new contact time.

Recommend
Involvement
Cleanliness
Staff
Appointment