Park Surgery

Park Surgery 2015-08-11 Person 3 5 0

Since the change over to the dedicated telephone service I have had cause to 'phone on different, separate occasions. Each time I have had to wait between 10-15 minutes for someone to answer the 'phone. I have rung at different times of day NOT just 8am. Sometimes for test results which I leave until about 12.30. I had hoped that the dedicated team would speed up this process but it seems that it remains the same. However, the fact that if you go into the surgery downstairs the 'phones are no longer interrupting the ladies on the front desk which means they get through the queues much faster. That is a positive improvement.

Park Surgery 2015-08-07 Person 4 5 0

Difficult to get through on phone in the mornings but no problem getting an appointment by attending the surgery

Park Surgery 2015-08-05 Person 5 5 0

Always good service at Park Surgery.

Park Surgery 2015-08-05 Person 5 5 0

Simply put - I rate Park Surgery as a - World Class - medical facility - it is a shining example of how General Practice should be delivered in the 21st Century. I say this as one who has experienced medical services around the globe - especially high end facilities in the United States who, in my opinion, can teach Park Surgery nothing in the provision of first rate medical services. If only the critics of the NHS could experience - The Park Service - a more balance view of the NHS would result. I congratulate and thank every single member of Park Surgery for their unfailing courtesy, kindness and efficiency. They are all totally professional and examples of how things should be done Reg Pycroft

Park Surgery 2015-07-22 Person 4 5 0

Park Surgery is an outstanding practice ! They have worked hard to accommodate the seemingly never ending list of new patients that Horsham has gained over the last few years , it can only be hoped that they draw the line where appropriate & don't turn into a " mega practice " that doesn't care for its patients as individuals. On one occasion only have been kept waiting without explanation when I had a nurse appointment & there were apparently computer problems. I waited an hour & was about to leave ! It would have been much better to have popped out to explain. I felt that I couldn't complain as the whole place seemed very busy.