Park Surgery

Park Surgery 2015-12-19 Person 4 5 0

Trying to get an appt can be tricky - to try for nearly an hour and then find all apps gone very disappointing. I was recommended to go to Crawley drop in centre by the Receptionist. I did state that that seemed ridiculous and when questioned about the reason for my appt- somewhat intimate problem that had escalated , I was then given an emergency appt. Thank God - I' m not a habitual appt maker and believe the Dr knew I should have been there when we met. It is difficult for receptionist and patient and I appreciate that. - maybe a'flag' system associated with each patient , with previous appt attendance, assessed need of the consultation, relevant outcome etc , may help with receptionist assessment for those coveted emergency spots. I'm glad on this occasion I was seen, really glad as my worry on top of the problem increased my blood pressure to a frightening level . Park Surgery in general has always been a positive experience. I prefer that the bowls parking is now inclusive of 9 am onwards alleviating the worry of an early appt over running its time and not wanting to risk a ticket from 10am. Happy Christmas

Park Surgery 2015-12-19 Person 4 5 0

It is much easier to get an answer on the phone for an appointment now that you have more staff. Also since you stopped the expensive phone number and have a local number, it is cheaper. Every one from the doctors down are so helpful. The only problem is with your doors if you are in a wheel chair or on crutches. Even the banks look after disabled persons better. They have a knob to press to open the door, or it is automatic!

Park Surgery 2015-12-18 Person 4 5 0

This was just a flu jab.

Park Surgery 2015-12-18 Person 2 5 0

I saw dr chong recently, she was excellent, gave me the time I needed, was very clear to follow the diagnosis plan, professional and caring. There was only one receptionist when I walked in and she didn't acknowledge me, I generally find reception staff unhelpful and occasionally rude and lacking in empathy. The receptionist that booked my appointment this time however was very friendly on the phone but there was a lack of appointments available and a nearly three month wait if I wanted to see my own doctor.

Park Surgery 2015-12-18 Person 3 5 0

I've recently used email to contact my doctor / surgery, and found it was the best way to interact with the surgery. This should be encouraged more, as it saves time for both patients and medical staff. The response I received was excellent!! To take that one step further, if an app was made available, now that would make life easier for everyone, you could track prescriptions/ appointments / referals/ results etc, as sometimes its just an answer to a query required, and getting a telephone response is mostly time consuming and that can leave you very frustrated...