Park Surgery

Park Surgery 2016-02-04 Person 5 5 0

I have always been happy with the level of care by all the staff at park surgery

Park Surgery 2016-02-04 Person 2 5 0

Dr's need to listen to the patient instead of being of being dismissive. I didn't see my Dr until 45 minutes after my appointment time so already frustrated before I got in. When in there, she didn't really listen to my ongoing issue that I've put off reporting again, as it's so hard to get an appointment, and even then she wasn't interested. Told me to come back and make another appointment! Time wasting and frustrating. I've been recommended an alternative surgery for a while now so may consider switching.

Park Surgery 2016-02-04 Person 3 5 0

Have a follow up appointment at hospital booked 3 weeks hence. Telephoned surgery to get an appointment to see doctor to ensure still necessary. No appointment available with my doctor until 2 days before planned hospital appointment. Suggested I had a blood test done in anticipation of doctors appointment to avoid seeing her twice and still leave time to cancel hospital appointment. Earliest appointment for blood test not until after appointment to see doctor. Telephoned again to ask to speak to doctor's secretary to sort out. Not available. Left message to come back but did not. Telephoned again and spoke to secretary who said doctor would telephone following day (friday) or monday morning. Stayed in but no call. Telephoned secretary on Wednesday and asked what was happening. Told it was in doctors diary to phone at 10.05 on Thursday. Good job I found out otherwise I would not have been in. Why could the secretary not telephone to tell me this or email. Waited in until 11.00 before leaving. Doctor telephoned after I left and wife remained available to take call. Explained and doctor agreed that a blood test be done but as no appointment possible at surgery, I go to hospital to have this done. Trip to surgery to collect instructions and envelope. Trip to hospital. Arrived at 7.30 and already 20+ waiting for start at 8.00 am. One hour later left when 40+ waiting and many more walked away. Waiting for doctor to tell me whether hospital appointment still necessary. Likely that this will be cancelled only a couple of days before due with no possibility that someone else could have this. That is if I telephone to find out as not convinced I will be receiving a call. Usual practice is that contact is only made if there is a problem, which is not ideal for putting patients at their ease, and does not address the practical situation described. Appointment system is a farce. No business would be run like this.

Park Surgery 2016-02-04 Person 3 5 0

I like being able to see the same doctor each time. I like the way my doctor gives the time I need, even though I know he is under pressure of a timed 10 minute appointment. I like the way my doctor discusses my problems with me. I like the way my doctor arranges appointments for me with specialists when I ask for them. I like the way my doctor is willing to ring me back any day that he is in the surgery if I want to make an enquiry. I do not like having to dial the surgery at exactly 8.00 am in the morning if I am to have a chance of an appointment with my doctor that day. I do not like having to book an appointment two or more weeks in advance to make a routine appointment with my doctor. I do not like being asked questions, like some of those above, without having the chance to have no opinion. For example, at my last visit to the surgery I did not speak to one of the receptionists, so how can I say whether they were helpful or not? If I put 3 stars, that seems to me to imply that they were not particualrly helpful. From past experience, I expect that if I had spoken to one of them, they would have been as helpful as they could be.

Park Surgery 2016-02-04 Person 4 5 0

Always a good appointment, our Doctor (Holwell) is excellent However timing not good, I had to wait 40 minutes past my appointed time I was therefore not happy as I had another appointment and had to rush, even though I had allowed one hour