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15th July 2023


I could not pick up medicines on a Saturday. Why is the surgery not open at all on. Saturday? It used to be. I work full time all week in London, so being able to pick up medicines at the weekend or getting a appointment on a Saturday morning is essential from my point of view

Suggested improvements
This used to be the best GP practice in the country. Since Dr James retired, standards have been slipping. For example, my husband tried to get an emergency appointment last Friday. He had a fever, a pain in the stomach and could not see properly. There was apparently no one available even to talk to him over the phone. Dr Hale was apparently ‘in meetings’ all afternoon, which were much more important than seeing sick patients. My husband was told to go to A&E. This would never have happened a few years ago.

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment