Share review of Northiam and Broad Oak Surgeries

Northiam and Broad Oak Surgeries 2022-08-25 Person 1 5 0

I both my husband myself have been patients at Northampton surgery for about 38 years, originally under the care of John Carol. We were blessed with excellent care and when he eventually retired things slowly changed. He was the reason for the Surgery’s exemplary reputation. My husband died over two years ago, at the start of the first COVID long lockdown. I felt neglected and alone which indeed I was.Dr Sally Parnell was his similarly excellent doctor.My doctor Lelly Waters retired during this time and I was left totally grieving alone. I thought if I could become Dr Parnell’s patient, as I had looked after my husband alone, she would be easy to talk to knowing our circumstances and would be of some comfort. I wrote to the Practice asking to be on her patient list now Dr Waters had retired. Not to be. A blunt and cursory response from Administration said positively NO and left me not knowing who would be there for me. I think this couldn’t possibly have happened ‘back in the day’. Consequently I haven’t seen a doctor there for 2 and a half years. I am 80 suffer badly from arthritis and asthma and feel abandoned. So unkind and dismissive. I’m still grieving.

Human kindness would suffice. When I wrote to Dr Parnell I really thought she would be sympathetic. I wonder if she even got to read my letter to her, marked Private and Confidential. The hurt and disappointment doesn’t ease. I was deserted by the Practice Administrator at the loneliness time of my life. I still feel that way.