Share review of Northiam and Broad Oak Surgeries

Northiam and Broad Oak Surgeries 2020-09-28 Person 3 5 0

The motto of the dispensary section of the Northiam Surgery should be "Service Without a Smile"! The ladies are unfriendly, very matter of fact and frankly quite unpleasant. They never smile, don't ask "How can I help you?" and they could definitely benefit from some training in serving in a front line role. Everything is an effort for them and there is no apology when something goes wrong, which is very often for me and my "automatic" repeat prescriptions. I do not have the time to wait around in the surgery or to take a seat while they fix errors and certainly do not have the inclination to deal with such miserable staff. I am always polite and helpful with my requests but am met with stony faces and inept service. Improvements required please, or at least a smile! It costs nothing to be polite/friendly.

On the other hand, all the GPs and nursing staff are absolutely brilliant! They are caring, friendly and sensitive to patients needs. I cannot fault any of the ones I have seen. Top class in all aspects! If only the same could be said of the dispensary staff.