Share review of Northiam and Broad Oak Surgeries

Northiam and Broad Oak Surgeries 2023-11-23 Person 3 5 0

The 'new system' is not as easy to use as in days of yore and, we can wait up to 25 minutes 'on hold' when at No3 in the queue. Whilst all staff are pleasant to talk to on a face to face basis, some seem to get in a flap when calmness is required. Is this lack of skill or, training? Being restrictive on timings offered for appointments is somewhat tiresome at times, especially when medically, starting early is not easy.

Whilst under the care of Dr. Albardiaz since moving to the area, he has been very pro-active with my medical needs which regretfully, for me, have been wide ranging. We have though been able to talk things through satisfactorily.