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Northgate Medical Practice
2015-09-08
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Written by a patient
Written by a patient 8th September 2015
it takes a long time to get through on the phone. if there were enough resourses in NHS it would be very helpful if there were 2 members of staff making appts, ect (at busy times)
25th November 2015
Response from Northgate Medical Practice
Thank you for your feedback. We have 8 incomming lines into the practice at any one time and between 4 and 7 staff members able to take the calls during these busy times. We aim to answer the calls as soon as we can and often review our demand and response times. I will share your comments with my team. Thank you for taking the time to leave your feedback. Lisa Practice Manager