Reviews
The doctor spoke of me as a burden on her time. Suggesting I was asking for something else when I wasn't. I felt I was treated with hostility rather than compassion.
Overall I was happy with my visit
By the time a receptionist answers all appointments are gone
I tried for 2 days to get a appointment or phone call. Both days the online triage form was disabled. I rang the surgery and was told to ring 111. I asked for just a phone call as my chest infection & general condition was getting worse. I was told again this constituted a appointment and told again to ring 111. I rang 111 on the Wednesday at 9 am. At 10am was rang to be told by 111 that they were sorry but they were very busy but someone would ring me that day. At 4.15pm a doctor did ring who was very nice and prescribed me anti biotics. By now I felt quite poorly. After 2 days of taking them I had very bad diarrhoea, which made me feel worse. Eventually, on Thursday this week I was successful submitting a triage form and was phoned back around 10am by a very helpful clinician who prescribed me different antibiotics. I am 67, live alone with other health problems. Chest infections are something I get every year, and they become very bad. I feel that the system of triage is ok if you can actually submit a form. Getting a appointment is getting harder.I am not very satisfied with the system at all. When I do get treatment I am always treated well at my surgery but now it's a struggle to see someone.
Fantastic helpful and efficient staff
They go beyond the normal to help you.
All the staff are very polite and professional and go beyond with their care.
Resources
Short link to review North Brink Practice: http://iwgc.net/ecb6s