North Brink Practice

North Brink Practice 2024-01-10 Person 5 5 0

New online booking for triage is easy and convenient I was called back within the hour to book telephone appointment time. The nurse practitioner was lovely and understood, she went and confirmed things with a GP and issued a prescription to my chemist of choice

Nothing

North Brink Practice 2024-01-09 Person 0 5 0

I was sent to the Minor Injuries Unit, staff were lovely but the Nurse Practioner was unable to issue a prescription ,it needed a doctor to ok it. So 3 hours of my time, her time and a10 mile round trip,feeling very unwell, wasted. I came home with a print out to read. Tried to fill in the online form again when I got home but it was no longer available.

This was the first time in 7 years I’ve tried to see a dr, had never filled in the online form before. I assume it must work for some people but to be sent home with a leaflet and the advice to ‘speak with my gp’ nearly had me in tears. How exactly do I speak with my gp? It wasn’t the nurse Practioners fault, she was doing a doctors job but without the ‘power’ to do it properly.

North Brink Practice 2024-01-09 Person 2 5 0

I had the surgery call me on Friday to book an appointment for Monday to consult about a previous bout of migraines I had had. The nurse called me and his first words were, “How can I help you?”. I’m sorry but this was an appointment arranged by the surgery, my part was only to confirm the appointment.

Communicate better within the surgery.

North Brink Practice 2024-01-09 Person 4 5 0

.....

Yes

North Brink Practice 2024-01-06 Person 2 5 0

The nurse I saw called Kelly was absolutely awful. She made me feel like going to get help as I'm very suicidal was a waste of time and she proceeded to argue with me and made me feel belittled in every way when I was only trying to explain to her how I felt and update her on what was actually happening with the assessments I'm awaiting as the information or the system was incorrect. My partner was very disgusted with her behaviour towards me as we made it clear I struggled to make an appointment anyway as I was feeling suicidal and being treated like that put me at great risk of acting on my plans. Thankfully my partner was able to calm me down and put me out of harms way but if I had been on my own I would have acted on them as she made me feel like an idiot for attending the practice and asking for help when I needed it which is a very hard thing for me to do. I am now changing GP surgeries as the care I have received from north Brink has been awful in my opinion and I am never listened too and are always given excuses for things not being done or checked up on. I am constantly told people should be in contact with me regularly due to my mental health issues and no one ever is and when I come in to appointments I get treated awfully and feel worse about myself than when I walked in.

Actually listen to people when they have mental health struggles as I was always dismissed time and time again and I got given excuses rather than solutions.