North Brink Practice

North Brink Practice 2024-02-21 Person 5 5 0

The online triage system is brilliant as I can fill it in before work and not have to worry about trying to get through on the phone

Nothing

North Brink Practice 2024-02-20 Person 4 5 0

Since joining North Brink we have always had a positive outcome. Much better than the previous surgery

Nothing

North Brink Practice 2024-02-20 Person 4 5 0

The lady I saw named Brontë was brilliant. Reassured me and the procedure was well actioned. I cannot suggest any improvement here. The triage system works as long as you jump on at 8am. You do however get a phone call or even an appointment the same day which is fantastic. Booking a follow up appointment is not easy even when requested by a clinician. Links are often sent to book appointments but none are available online. The people that answer the phones are very good, if they cannot help themselves then they will contact the relevant person.

It would be beneficial to have face to face triage by a fully trained person. I have felt on occasion that my symptoms have not been acknowledged. I am aware that this information is then checked by the doctor who makes a decision based on the information given. An example is a young lady who insisted my symptoms were the after effects of covid. I feel she did not listen and had made her decision before I’d sat down. I then had a further appointment with Brontë who immediately knew something was wrong and called a doctor in. This was just based on my BP and heart rate.

North Brink Practice 2024-02-20 Person 4 5 0

Concerned that verbal instructions given about antibiotic dosage was different on prescription box as was the reason for taking them necessitating a phone call to clarify.

Shorten the time that it took for the prescription to get to the pharmacy. I waited almost 45 mins before it came through.

North Brink Practice 2024-02-20 Person 4 5 0

Very happy

N/a