North Brink Practice

North Brink Practice 2024-03-27 Person 5 5 0

Excellent service from 1st phone call through to appointment and treatment

nothing

North Brink Practice 2024-03-27 Person 5 5 0

By telephone it was fast

No everything seemed to be all good

North Brink Practice 2024-03-26 Person 4 5 0

I like the online triage and I got an appointment the next day. The clinician was knowledgable, involving and kind

Nothing

North Brink Practice 2024-03-26 Person 4 5 0

I think unless your lucky or its urgent it's very hard to get a appointment.

I think it should be easier to get appointments when people are working it's hard to phone up and be in a queue for ages even if you phone at 8 o'clock your can sometimes be waiting in a long queue.

North Brink Practice 2024-03-26 Person 0 5 0

The new system doesn’t work. I had a text at 4:44pm on Monday saying the pharmacy would contact me within 2 hours, which they didn’t. I then rang them today and they said they weren’t able to prescribe the antibiotics anyway so she would email the surgery. They then rang me 3 hours later offering me an appointment tomorrow which I can’t make. I’ve wasted 2 days when I could’ve potentially gone in. The old system was much better.

As above.