North Brink Practice

North Brink Practice 2024-04-23 Person 3 5 0

Tried for 2 days on the phone without getting an appointment, managed on the 3rd day. Even tried at reception but got no help.

Allow non urgent appointments to be booked via phone or visit in advance.

North Brink Practice 2024-04-23 Person 3 5 0

Long ques for appointments on the telephone lines. I feel I require physio due to condition and other health issues. As opposed to home exercises as there is an underlying cause as opposed to putting g a plaster on it. Health care provider should have put me on the 3 month waiting list. She did not have time to read my pass amount of medical history.

Booked me a follow up appointment. As opposed to, go away and do this.

North Brink Practice 2024-04-23 Person 3 5 0

A mixed bag. I only try to book an appointment when I feel really ill and mostly fail to be seen. I'd rather be ill sometimes than being badly triaged.

The physio should have shown up on time. I was at the room at 7:55 for an 8am appointment. She went in the room at 8:05, calling me in at 8:10. A good session was had. Your complaints about patients missing appointments is undermined by your staff being late. This was the 3rd time that physiotherapists have been late. While sitting waiting I saw several staff walking in in the last couple of minutes before 8am. I'm sure many 8am appointments would be late as staff settled in. Stop complaining at us while you're not ready yourselves.

North Brink Practice 2024-04-23 Person 4 5 0

Good practice

On the online triage request form there is no option to book an appointment if you don't have an injury or illness. I have had to book appointments for vaccines or medication reviews and had to go through the triage form with false information, then in the writing box explain what I actually need. It would be better to have a button that says I need an appointment but there is no illness/injury, then people could choose that and explain or use the body map if there is a need for it.

North Brink Practice 2024-04-19 Person 0 5 0

Cannot get to see a doctor and prescription made by guesswork,have to stand In reception and let everyone know your personal problems. They lost my sample and no feedback given on results.

Get the doctors to see their patients in person.