North Brink Practice

North Brink Practice 2024-06-11 Person 2 5 0

Appointment with student and nurse for 30 mins actually took 10 mins. No introductions were made. I had to ask who they were. Student didn’t know what condition the appointment was for. Seemed like a money making tick box exercise.

Introduced themselves to me at the beginning. Provide a situation for discussion rather than tick box questions.

North Brink Practice 2024-06-06 Person 4 5 0

I rang with very serious concerns about my sons mental health, I was very tearful and the lady who I spoke to listened very attentively, she was very sympathetic about our situation and said she would do her best to make sure we was seen by the most appropriate person

I can honestly say that there is nothing you could of done any better, we were seen the same day, the nurse was fantastic and we came away with a solution moving forward and the promise of any future support we may need

North Brink Practice 2024-06-06 Person 5 5 0

I have always got a good service at North Brink what ever department I have to attend.

Nothing.

North Brink Practice 2024-06-04 Person 2 5 0

You offered me an 8:30appt, first of the day. I arrived 15mins to ensure the appointment wasn't late. Imagine my surprise when the physiotherapist came in about 6 minutes late then inhad to wait another few minutes before being called through. It was interesting to see how many of your staff came in just before 8:30, at 8:30 or even after. Check your CCTV for timeliness. This is the 3rd physio appointment where they haven't shown (once) or been late for the 8:30 slot (twice).

Start at the time you book !!!!!! You offer the slot then book it, not me, it's your 8:30 slot but your staff or visiting staff have no respect for the patient. It's *#@* poor.

North Brink Practice 2024-06-04 Person 4 5 0

Had to que on the phone but when it came the next available operator will answer your call it took forever.

Try answering the phone a bit quicker.