North Brink Practice

North Brink Practice 2024-06-26 Person 5 5 0

Always have a positive experience with the surgery. Can usually get an appointment when I need one, even if it does require going through 111 sometimes. You do see a nurse but the nurses are knowledgeable and will consult with a GP if needed, have seen Sarah the nurse a few times recently who has been brilliant. Majority of the reception staff are good. Ellen and Melanie on the phones in particular are both always understanding, kind and will go out of their way to help find a solution to my (sometimes many!) problems. 5 stars all round.

Have had a few minor problems with one specific lady who answers the phone but everyone has their off moments.

North Brink Practice 2024-06-20 Person 5 5 0

I can always get an appointment when I need one by phone

Nothing

North Brink Practice 2024-06-20 Person 4 5 0

Telephone call received very quickly after submitting info online. Then F2F appt offered for same day.

Could probably been done remotely as I had requested

North Brink Practice 2024-06-20 Person 5 5 0

It would have been nice to have been face to face.

Face to Face interview.

North Brink Practice 2024-06-20 Person 1 5 0

The second time I've rang about my problem first was telephoned by receptionists to say prescription had been put out would have liked to at least have spoken to someone, second time I was told would get a call either for appointment or triage instead got text telling me to take more off one off my medication when constipated well didn't say I was constipated so would yet again like to have spoken to someone to explain problems

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