North Brink Practice

North Brink Practice 2023-03-16 Person 4 5 0

The triage online system seems a little cumbersome. There are a lot of tickbox questions that may apply or may not. The timeframe to complete means you inevitably rush it. Later I received a text with an appointment time/date, which was good but as soon as I acknowledged that as requested I received another saying my case was closed. That latter text was confusing as I wasn’t sure what exactly it meant.

Streamline the questions on the triage system. There’s too many and free text allowing a clear explanation is better. By asking pain levels invites the patient to go high in order to ensure a response.

North Brink Practice 2023-03-16 Person 4 5 0

Long waiting times.

We would really appreciate easier access to doctors at the surgery.

North Brink Practice 2023-03-15 Person 1 5 0

Receptionist that answered my call was rude, did not give her name and was huffing and puffing down the phone as I was trying to explain what was wrong. She made it sound like it was hard work just to ask for help. Did not tell me if I would be having a face to face appointment or if I was going to be called back which meant I had to take a day off work to wait for a phone call or message as to what was going to be happening.

As a previous employee, I was always told to be polite and give my name over the phone. Also, my appointment was mental health based as I am struggling so this experience only made me feel like I am a burden when calling for help with my depression and anxiety. When I received my phone call I did not get to finish telling them what the problem was, I was just advised my dosage would go up and given a phone number for counselling. I have been receiving this ‘help’ for the past 6 years. It is clearly not working. Stop chucking tablets at us and passing us over to counsellors.

North Brink Practice 2023-03-15 Person 4 5 0

Was treated very well by very lovely staff , my only comment about getting an appointment is the phone lines are always busy even at 8 am , taken over an hour to get through then no appointment s . I was lucky to get to see a nurse and doctor who were amazing but it shouldn't be so hard to see one . I totally respect all staff and understand there are procedures. It's seems a very long winded way to book a appointment. Long gone are the days we knew our doctors and they knew us and families.

No just appointment s issues

North Brink Practice 2023-03-15 Person 2 5 0

Was not offered appointment

It would have been nice to has been consulted in person about treatment and if there is anything that can be done to brevent any further infections