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28th September 2023


The triage system works effectively as I have always had a phone call following submission of the request. Yesterday I had a face to face consultation. I don’t know if this true for everyone. For older people who don’t use the internet it’s difficult as they struggle to get through on the phone. I saw Carol and I always find her to be efficient caring and willing to listen. She was able to allay my fears and reassure me.

Suggested improvements
I don’t have anything to suggest.

Experience
Involvement
Cleanliness
Staff
Appointment