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5th June 2023


It has always been a problem since you changed the clinic time for injections. I have spoken to the surgery a number of times as I work permanent nights and was told I could book early afternoon but this does not seem to make any difference when I want to make an appointment.

Suggested improvements
It would be really helpful to me if the clinics ran on time as this last time I came in it seemed everyone was on break but when they came back my 16:15 appointment which is the first appointment possible to have was pushed back and I eventually went in at 16:50. The nurse told me previous clinics overran but speaking to people who went in prior to myself were also there for an injection so begs the question are you booking more than one person in for each appointment time.

Experience
Involvement
Cleanliness
Staff
Appointment