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2nd February 2024


You can never get an appointment, if you manage to it is always weeks away and in some cases months

Suggested improvements
When you book an appointment the receptionist will ask you what is the appointment for I find this is very inappropriate. What happened to medical in confidence? When you see the nurse or doctor they ask you why you’re here to see them, because they don’t know. So what is point of telling the receptionist. Also on the Website for North brink practice it says that it is HMF Veteran friendly, the staff know nothing about this surely all the staff should know about what is on the website. I’m a Veteran and the receptionists do not know the NHS policy to Veterans getting treated.

Experience
Involvement
Cleanliness
Staff
Appointment