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19th July 2024


My experience was related to repeat prescriptions. Having been assured they would renew automatically one did not. So I ran out of the medication. I emailed. No response. So had to chase. This should be simple and automatic. But you made it stressful and I went without some medication for 5 days. At the end of the day, this is just good admin - or rather it is anything but.

Suggested improvements
Get your admin right. Answer emails in a timely manner. Care.

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