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14th November 2023


To gain an appointment you have to complete an online form that is only open from 8am until 8.22am. The form asks for a lot of detail, and has to be completed fast - which is difficult at that time of day, just when people are getting ready for work, or getting children ready for school/driving to school.

Suggested improvements
Change the appointment booking procedure. More appointments with your doctor, rather than with nurses that have to call a doctor in to check their assessment.

Experience
Involvement
Cleanliness
Staff
Appointment