Share review of North Brink Practice

North Brink Practice 2024-01-06 Person 2 5 0

The nurse I saw called Kelly was absolutely awful. She made me feel like going to get help as I'm very suicidal was a waste of time and she proceeded to argue with me and made me feel belittled in every way when I was only trying to explain to her how I felt and update her on what was actually happening with the assessments I'm awaiting as the information or the system was incorrect. My partner was very disgusted with her behaviour towards me as we made it clear I struggled to make an appointment anyway as I was feeling suicidal and being treated like that put me at great risk of acting on my plans. Thankfully my partner was able to calm me down and put me out of harms way but if I had been on my own I would have acted on them as she made me feel like an idiot for attending the practice and asking for help when I needed it which is a very hard thing for me to do. I am now changing GP surgeries as the care I have received from north Brink has been awful in my opinion and I am never listened too and are always given excuses for things not being done or checked up on. I am constantly told people should be in contact with me regularly due to my mental health issues and no one ever is and when I come in to appointments I get treated awfully and feel worse about myself than when I walked in.

Actually listen to people when they have mental health struggles as I was always dismissed time and time again and I got given excuses rather than solutions.