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North Brink Practice 2024-05-29 Person 2 5 0

I did get an appointment on this occasion but I feel as someone who rarely ever calls for an appointment that when I do call and have to be interrogated as to why I want an appointment I feel this is not necessary. When I call it means I am in need of an appointment, I am not someone who wastes time or appointments and feel that you should be automatically given an appointment.

Just offer people who generally need an appointment an appointment . Stop making them wait nearly half a day for a call back just to book them an appointment anyway! What a waste of time and the pairients day, sitting around for a phone call which results in an appointment anyway. I called at 8.15am didn’t get a call back until gone 11am, appointment offered 3pm. A waste of a whole day for me. If I had been offered an appointment when I called I could have got an earlier appointment resulting in having the rest of the day. But your system means waiting around all day!