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27th June 2023


Gave my answer as was triage by woman on phone advised to bring sample in even though called at approx17. 15 on a fri it wasn't tested until following mon & got a tx at 17.46 advising me it had been dipped & to collect prescription from usual pharmacy, they say get a fresh sample to them yet satin mine all that time I'd had uti in middle may & have an ongoing problem & was previously hospitalised due to infection tracking back to my kidneys im not impressed

Suggested improvements
I think my test should have been done that day & if its there early should def b sent to lab iv finished antibiotics & still in pain in my lower back etc 2x lots of antibiotics in a month the sample last given was the worst iv ever seen but was only dipped after 4 days sitting around?!!

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment