Share review of North Brink Practice
North Brink Practice
2024-06-04
Person
2
5
0
4th June 2024
You offered me an 8:30appt, first of the day. I arrived 15mins to ensure the appointment wasn't late. Imagine my surprise when the physiotherapist came in about 6 minutes late then inhad to wait another few minutes before being called through.
It was interesting to see how many of your staff came in just before 8:30, at 8:30 or even after. Check your CCTV for timeliness.
This is the 3rd physio appointment where they haven't shown (once) or been late for the 8:30 slot (twice).
Suggested improvements
Start at the time you book !!!!!!
You offer the slot then book it, not me, it's your 8:30 slot but your staff or visiting staff have no respect for the patient. It's *#@* poor.