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Written by a patient
20th July 2015


As advised to book in the morning I rang the following day. Straight after answering the lady did inform me that there were no appointments available for that day and offered an appointment 4 days later. I accepted that as I did not want to be trouble. Later I thought why I was not booked the following day in that case. Nevertheless I was ready for visit on Friday and set off for it early enough to reach North Brink on time. Unfortunately due to some works being done and heavy traffic I arrived late and reported the reason to the Receptionist. She did not offer me to wait until doctor could see me but blatantly said that I should re-book and nearest available appointment could be in two weeks time. I could not book that appointment as I was expecting to be busy on that day. I said simply "No, thank You. " and said "Good bye". Today in the morning though I received a text message informing me of "not attending" my appointment and a threat of being "warned". What kind of childish behaviour does this practice practise?

Recommend
Involvement
Cleanliness
Staff
Appointment