Share review of North Brink Practice

North Brink Practice 2022-11-10 Person 1 5 0

My appointment yesterday was relevant to my high blood pressure. I attended for an echo and urine test. I was told during the appointment that my urine showed signs of an infection and I would be called by the doctor who would probably prescribe antibiotics. I asked whether it would be possible to see the doctor WHO WAS IN THE BUILDING AND WHO HAD REVIEWED MY ECHO, because the recently new to me meds that had been prescribed were causing me serious side effects. I was again assured that I would be able to talk to her that afternoon. I was dismayed when later I received a text message from the doctor saying my urine DID NOT show any sign of infection, a clear contradiction, but was being sent for further testing. This was unsatisfactory, firstly because I wanted to talk to the doctor, and also I wanted to know why there was a need to send for further tests and what was being tested for? Hardly unreasonable one would have thought? I then spent a total of 25 minutes on the phone trying to access advice about the side effects and was eventually contacted by a pharmacist. Instead of a two min consult with a doctor I had to involve the receptionist for about 10 mins and the pharmacist for another 15 mins and I STILL have unanswered questions about my tests. Another example of poor, inefficient service from this practice.

Never text patients with the results of analysis. Improve the telephone/accessibility for patients. It seemed yesterday that the healthcare assistant was AFRAID to contact the doctor on behalf of the patient, surely this is a concerning working environment.