Reviews
Leah and the new colleague (sorry forgotten to none) where extremely reasoning and helpful. Have seen paed before and she is so thorough even when I buy for her not to better.
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Came in to see nurse for Swabs and had 2nd appt with nurse practitioner that appointment was made at the time of seeing the nurse, all happened very quickly, politely and with care and concern and compassion.
Thank you so much.
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Good listening skills. Empathetic nature.
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I have been attending Newland Surgery for over twenty years. I have always been impressed by how helpful all of the staff are.
There have recently been changes that mean that one cannot quickly access a face to face appointment with a GP. However, Newland Surgery seems to me to have come up with a system of on-line bookings, 'call on the day', emergency appointments, appointments with a nurse and telephone calls that makes much better use of the Doctor's time. It certainly seems to work for me.
I recently developed some symptoms that could possibly be the result of cancer, and was very smoothly 'fast tracked' by one of the GPs to have the necessary tests at local hospitals. The whole process was an example of the NHS at it's best.
I feel extremely fortunate to have access to such a good surgery.
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I found Dr. Dangerfield extremely helpful and friendly. Couldn't ask for a more relaxed environment. If I had one criticism at all it would be that the waiting room is very quiet which leaves people talking about personal things to the receptionist are completely overheard. Therefore some piped music would be helpful also for the patients waiting to be be seen whose conversations to each other are also overheard by everybody else.
Other than this minor criticism it is a very well run, friendly surgery.
Thank you for your feedback.....your suggestions will be passed to the Practice Manager.
Resources
Short link to review Newland Surgery: http://iwgc.net/ecge4