Newland Surgery

Newland Surgery 2018-02-27 Person 1 5 0

I am registered disabled and have a long term chronic pain condition. In the past few weeks I have been extremely poorly, first I tried to get a home visit, but apparently I hadn’t got ill at the right time for that. Then I tried to see the Dr a few days later when I could get out of bed, by the time I rang (9.45am) all that was offered was 7pm with the Nurse Practioner, who was lovely but informed me that I had a chest, ear and sinus infection! A few days earlier if I’d been seen maybe it wouldn’t have got that far. In the past few months I have also had my GP changed without being informed. But the most upsetting and disappointing thing was having my medications changed without any consultation whatsoever. Not realising this, I am now running out and cannot reorder them! My visit to the GP this morning (not my GP as she’s not in) couldn’t do anything about this at all. Although very nice and polite I have still come away with medications that I need and cannot order! What has happened to the GP that would see you all the time, get to know you, spend more than 10 minutes with you if that’s what was needed? Do a home visit later in the day if you were that sick instead of telling me to ring 111 and putting the strain on the emergency services (which I didn’t). It’s just so money orientated now. How can a GP get to know you in 10 minuets? I now have to wait 3 weeks to see my new GP and try to get my medications sorted, but what am I supposed to do in the meantime? To all GPs, is this really what you signed up for? Or the old fashioned GP that new his/her patients and their families? I would not recommend this practice to anyone at the moment.

Newland Surgery 2018-02-09 Person 4 5 0

I wanted to compliment a member of staff, one of your nurses called Danielle...she was extremely lovely & professional. I had an appointment for a smear test & she made the whole process very relaxing, simple & as easy as possible, I had high anxiety about the procedure but she reassured me & made it all 10x easier & she was very understanding & patient. Very informative also! Top nurse & a credit to the nhs! Thanks Danielle!

Newland Surgery 2017-12-28 Person 5 5 0

My husband and I have been patients of Newland Medical Practice for five years. In that time we have been extremely happy with the care and service that we have received from the practice. The staff are very efficient and pleasant. They always text our next appointment right away to our phones. If there is a problem with a prescription, they fix it. The doctors are always accommodating and helpful, answering our questions and, if needed, referring us to other professionals who can help. We are very happy with the level of care and would happily refer anyone to this practice, which I have done, by the way.

Newland Surgery 2017-12-23 Person 5 5 0

All the Practice Nurses who have helped heal my burn over the last few weeks have been amazing. In particular Lisa and Danielle (because I’ve seen them most). Thank you all so much. Jill

Newland Surgery 2017-11-08 Person 4 5 0

After visiting on a busy Tuesday the young receptionist made me feel like I was a priority. She was very sensitive to my situation, respectful and polite, the nurse practitioner was informative and warming which helped put me at ease. All over great care received, cannot fault the service both the receptionists and medical staff provided.