Share review of Newland Surgery
What has happened to my surgery? Each time I try and make an appointment for either myself or my elderly parents I am met with an antagonistic older receptionist response who takes great pains to explain to me 'the system' and 'how busy' the GPs are and then tells me I have to phone the next morning at 8am to 'get in quick'. Maybe I am unlucky that I get the same lady answering the phone on a monday morning. It used to be that the receptionists usef to greet me with their name - my constructive suggestion is that perhaps this polite welcolme could be introduced - maybe then this receptionist concerned may be less abrasive.
Thank you for your feedback and I am sorry to hear this. We take feedback very seriously so please contact our Practice Manager or Senior partner on 01935 813438 if you wish to discuss this further. Newland Medical Practice