Share review of Newland Surgery
Dr Foster is excellent on all counts - very helpful, understanding and fully involves one in making decisions
The nurses also are wonderful - professional, helpful and friendly.
A few of the receptionists are occasionally less than helpful or friendly - can be abrupt, sometimes patronising, and leave one waiting at the desk while they attend to other things. It seems that some training is needed regarding how important empathy is - even where receptionists have to tell a patient an appointment can't be made when they want it, conveying genuine empathy and understanding of the patience's viewpoint would be helpful.
Other than that, this is a great surgery.
Thank you for taking the time to leave us feedback. Your points mentioned will be discussed with our reception team here at Newlands.