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5th June 2024


I called at 12pm on a Tuesday to get an appointment for my 4 year old, waited 65mins to get answered 1.05pm, told there are no same day emergency appts left (fair enough), I would have to go through the triage system but would have to ring back after 2pm or contact 111 for this. Utterly ridiculous system, total waste of my time and the receptionists.

Suggested improvements
Allowed me to complete the triage process at the time of the call.

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment