Little Common Surgery

Little Common Surgery 2024-07-10 Person 2 5 0

Engage system ponderous and leaves you hanging for answers. When I arrived, sole receptionist had her back to the counter chatting to another member of staff; neither noticed for some time I was there. She was very pleasant, but didn't know the answer to my query. When I phoned back later that day I was in a queue of nine; nice to be kept informed.

Called through to see nurse only a little after due time for second injection of a pair. Didn't introduce herself. When I explained that I was concerned that the previous injection caused severe muscle pain she told me that it didn't go 'anywhere near the muscle'. As it's meant to be an intramuscular injection that made no sense. I felt my concerns were dismissed. She was perfunctory; everything was laid out uncovered; I was asked which arm to use and that was it. Entire session in under 90 seconds; which is fine if you actually feel you have engaged with someone.

Little Common Surgery 2024-07-10 Person 3 5 0

Then nurse seemed really fed up and I felt like I was putting her out. She did not crack a smile, no bedside manner or empathy. Came away feeling down and upset.

Having empathy/sympathy and be friendly

Little Common Surgery 2024-07-10 Person 4 5 0

Although understanding that the Surgery is a teaching one and that the registrars need experience, it is sometime more appropriate from the patient’s point of view to speak to their GP. It is also understood that the GPs have a challenging workload, but it is counterproductive if repeated appointments with other doctors does not seem to deal with the problem that the patient has gone to the surgery for. This is even more important with more serious ongoing issues. So, I am offering this as my opinion on getting an appointment, as it is actually difficult to get to see my GP. I would like to end on a more positive note….I have been able to get an appointment quite quickly to see someone else, which is ok when not relevant to my ongoing issues…..and it seems, speaking to friends/neighbours, that we are pretty lucky in that respect.

Nothing comes to mind

Little Common Surgery 2024-07-09 Person 5 5 0

We had a few questions for reception staff; changing our prescription to a different location, more suitable for us, I had a form to record my husbands blood pressure, great service! Dr Barrow was great too, he saw my husband and I together, he knew who we were, ( we’re quite new). He examined us separately, asked if we were happy about some changes to our meds, he was very efficient though we didn’t feel rushed! We were seen promptly, great experience 5* Thankyou

Coffe vending machine

Little Common Surgery 2024-07-09 Person 4 5 0

I feel I am always looked after when I get to see a doctor/nurse, but not always in the time scales I would like

Yesterday I was seen on time and looked after efficiently, professionally and a friendly approach