Little Common Surgery

Little Common Surgery 2024-08-17 Person 5 5 0

They rebooted my appointment with ease, took me in early as I arrived early. They were friendly and helpful.

All good.

Little Common Surgery 2024-08-17 Person 4 5 0

Generally I have found the surgery to be very good and helpful and I am really grateful. However, I strongly feel that the receptions need training for mental health first aid. Just before Christmas I called the surgery in the midst of a mental health crisis and reception had no idea how to manage this. I appreciate it must have a been a distressing phone call to hear, however I was in an emergency state and the receptionist I spoke to was brash, firm and showed no understanding whatsoever. Thankfully after I hung up (after being told they couldn’t help me) I managed to call a friend who talked me round and essentially saved me from doing something dangerous. The result of the conversation I had with your receptionist could have been a great deal more serious. I phoned the surgery in desperate need. I was on the edge and you literally turned your backs. I think there really does need to be more training an understanding.

Mental health first aid training (unrelated to this visit-everything from this visit was great and the lady who took my blood was superb)

Little Common Surgery 2024-08-17 Person 5 5 0

As always our family always receive the best of care at the surgery. We find everyone to be friendly and helpful. Today was for a routine blood test which was carried out by a new healthcare assistant along with a nurse. Always more than happy with the care given.

No complaints whatsoever.

Little Common Surgery 2024-08-17 Person 5 5 0

I went to Old Town Bexhill yesterday. The nurse took blood from my arm without any pain or bruising. She answered my one question easily.

I'm happy with my experience so have no suggestions.

Little Common Surgery 2024-08-17 Person 4 5 0

Used the automatic screen,so can answer about the receptionist. Did not make appointment you text me. Other wise nurse was very good and caring.

Not on this visit.