Little Common Surgery

Little Common Surgery 2024-01-16 Person 4 5 0

This was just a phone call to ask me to book an appointment following my cancellation. Very efficient and helpful.

Nothing

Little Common Surgery 2024-01-16 Person 1 5 0

We completed the travel questionnaire over eight weeks ago for our upcoming trip. Eventually my wife heard from old town surgery who arranged an appointment with the nurse, when she asked about my appointment she was told my form had not been assessed yet even though they were both put in at the same time and we are going to the same places at the same time. Eventually we got appointments to see the nurse, but these were cancelled and rescheduled twice, until yesterday when we arrived at the surgery for the appointment and was told it was cancelled again!!! And this time I had paid for the car park we were told by the receptionist someone had tried to call us but on checking no call had been received on either our home or mobile numbers. It is now too late to rearrange as we travel in less than 2 weeks. On the whole this is a totally unacceptable service.

Employ nurses that are not always sick. Improve job share so it does not have to be the nurse who reviewed your original form that you have to see. This was a totally inadequate service right from the start.

Little Common Surgery 2024-01-16 Person 5 5 0

1. Had text help from GP which is brilliant idea if it can be done. Helps me out as with working not always easy to make time for an appointment which can be sorted out in this way. 2. Had a nurse appointment for blood tests. The nurse was brilliant, appointment on time, discussed what needed testing and it didn’t hurt which is always a bonus

Would be good to have the check in electronic screen working again rather than having to wait in queue to check in

Little Common Surgery 2024-01-15 Person 4 5 0

Due to being only a blood test there wasn't much interaction, and everything was standard on waiting for the appointment

Make sure all things are turned on and ready before service users attend, at the electric calling monitor wasn't turn on

Little Common Surgery 2024-01-15 Person 5 5 0

Always receive a very good service whatever the reason for contact

Perhaps always have hand sanitiser available