Little Common Surgery

Little Common Surgery 2024-02-03 Person 3 5 0

It is very different to get past your receptionist you always have to have to wait for a telephone call even if you feel you need attention that day. Also sending a photo and talking over the phone you can't possibly know how the patient feels mentally ie worried or even upset.

Most times I have been happy with your services but last Friday having tested for COVID-19 and having Antiviral tables last year to help me . I contacted NHS 111 and the nurse said she was referring me to my GP ring the surgery in 10 minutes, which I did. The person I spoke to was very pleasant and tried to help but having been told by her there was no mention of me previously having the Antiviral tables last year when I had COVID,they could do nothing for me. I should have been able to talk to a doctor as the medication has to be given within 4days of testing positive. NHS told me that they had contacted you about giving me the Antiviral tables last year so it should be on my records.

Little Common Surgery 2024-02-03 Person 3 5 0

Have never been able to get an appointment, but haven't really needed one.

Blood appointment was 5 days after stool submission for bowel cancer screening. Would have liked to have been told that these were not linked!

Little Common Surgery 2024-02-03 Person 5 5 0

It was at the old town surgery, an appointment. Nearly on time, so difficult to improve on that.

Given me the form to fill in in advance as I never saw it before the day.

Little Common Surgery 2024-02-03 Person 5 5 0

I always feel listened to. Messages are passed on to my GP and swiftly acted upon. Receptionists take the time to telephone and relay messages, book appointments and reassure. I have had consistently very good care and support for the last 5 1/2 years I have been living in Little Commin and registered at this practice.

N/a

Little Common Surgery 2024-02-03 Person 5 5 0

I just went for Blood tests and I found the nurse very efficient and pleasant

Every thing was fine for me