Little Common Surgery

Little Common Surgery 2024-02-19 Person 4 5 0

Always a good experience.

I don’t think there is anything you could do better.

Little Common Surgery 2024-02-17 Person 3 5 0

It used to be that a patient could ring in the morning, speak to a receptionist and book an appointment either with the patients Dr or someone else if Dr not available. But now it always seems to be a call back is required prior to being able to book an appointment. If patient is working this can be problematic in being available to answer a call at anytime. If the call back is missed, as invariably it is if during work time, then it results in another call to the surgery. It all seems rather inefficient and protracted. I do understand times have changed and time is precious on all sides but it does lead to frustration all round.

I understand that you have to call at 8am in the morning to get an appointment with a Dr. And it seems you can only book for that day. If all appointments are gone then you are asked to call back the next morning and hope that by the time you get through there are still appointments. If a patient simply wants to see a Dr as soon as possible why is it not possible to book an appointment for a few days time? I do like the text reminders. These are really helpful and hopefully reduce missed appointments. The Drs I have met, nursed and receptionists are all really great. Thank you

Little Common Surgery 2024-02-17 Person 5 5 0

Quick and professional service

None

Little Common Surgery 2024-02-16 Person 5 5 0

Can't fault the care i received in any way

Nothing springs to mind

Little Common Surgery 2024-02-16 Person 4 5 0

Sometimes it's difficult to get past the receptionist. This depends on the individual. Some are more helpful and show more empathy than others.

More training for receptionists?