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Little Common Surgery 2024-07-10 Person 2 5 0

Engage system ponderous and leaves you hanging for answers. When I arrived, sole receptionist had her back to the counter chatting to another member of staff; neither noticed for some time I was there. She was very pleasant, but didn't know the answer to my query. When I phoned back later that day I was in a queue of nine; nice to be kept informed.

Called through to see nurse only a little after due time for second injection of a pair. Didn't introduce herself. When I explained that I was concerned that the previous injection caused severe muscle pain she told me that it didn't go 'anywhere near the muscle'. As it's meant to be an intramuscular injection that made no sense. I felt my concerns were dismissed. She was perfunctory; everything was laid out uncovered; I was asked which arm to use and that was it. Entire session in under 90 seconds; which is fine if you actually feel you have engaged with someone.