Leacroft Medical Practice
Langley House, Langley Drive, Langley Green, Crawley, West Sussex, RH11 7TF
63
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Leacroft Medical Practice
2018-07-06
Person
5
5
0
Written by a patient
Written by a patient 6th July 2018
Very good service. Best surgery in Crawley
11th July 2018
Response from Leacroft Medical Practice
Thank you for your review we were delighted to read such good feedback. It is really uplifting to receive positive feedback and encouraging for our dedicated staff.
Leacroft Medical Practice
2018-03-12
Person
3
5
0
Written by a patient
Written by a patient 12th March 2018
Arrived for a 2.00 pm app.,there was a considerable number of people already waiting. When the doors were opened at 2.00 pm, anyone at the back of the queue had already passed the appointment time quite a bit before it was possible even to register. Some adjustment needed here.
4th April 2018
Response from Leacroft Medical Practice
Thank you for your feedback it is much appreciated. We do try and get through any initial queue as quickly as we can when we re-open. We do allow ten minutes as standard for anyone caught in traffic etc as a grace period for their appointment and doubt whether the queue would be so long as to take longer to check everyone in on time. However, if there were to be a crisis and the queue took longer we would take this into consideration. Of course, we do have a self check-in screen available to assist with avoiding any delays for those patients who are able or wish to use it.
Leacroft Medical Practice
2017-11-29
Person
2
5
0
Written by a patient
Written by a patient 29th November 2017
After registering for online prescriptions and receiving medication from pharmacy who picked up my prescription, I can't collect from pharmacy again since Leacroft haven't received my order - made through pharmacy - because I'm "Not registered for online prescriptions'. "How did I receive my controlled substances from pharmacy without seeing a prescription" I asked, "Maybe you've changed computers" I was informed. Say again??
From my conversations with the receptionists I'm given advice and information, not on any particularly great fashion and without understanding for my particular needs. Unfortunately this brings the 3* down from 5 and the receptionists down from 3*
4th December 2017
Response from Leacroft Medical Practice
Thank you for your feedback and we are sorry to see that you have marked us down for trying to suggest possible solutions for your inability to be able to log on to the online ordering facility. Sometimes folk input the incorrect password information and we will be happy to reset this for you if you come into reception. We have to be sure as to the identity of the person which is why we request this so that we do not inadvertently give access to somebody else to your account. Alternatively, please liaise with your pharmacy who are a separate company to ourselves.
Leacroft Medical Practice
2017-09-14
Person
1
5
0
Written by a patient
Written by a patient 14th September 2017
I have been prescribed the wrong medication for over 3 months, every time I call or go to the surgery in person I never seem to get past the receptionists who instead to ask a GP keeps typing on the computer to look at the notes or even tell me the medication has just got a different name or I get told other stuff which doesn't make sense because they use their own medical jargon.
Why can't a GP pick up the phone and call me directly, it will only take 2 minutes to rectify.
And receptionists.....please when you talk to the patients use plain English...
10th October 2017
Response from Leacroft Medical Practice
Thank you for adding your comments. Please contact us if you feel you have been prescribed the wrong medication - sometimes medication has a different brand name from its actual generic name and this can be confusing for some people. Our staff are here to help you and as we do not always have a GP available for immediate response they will send a message to the GP if you have a question and will always make every endeavour to get back to patients as soon as possible with a reply. If you do not understand what has been said to you, then please tell a staff member and we will try to find another way to explain to you. Our staff all work as a team and try to complete any tasks within the shortest possible time so please try and be patient, we are working as quickly as we safely can.
Leacroft Medical Practice
2017-08-01
Person
5
5
0
Written by a patient
Written by a patient 1st August 2017
I would like to thank all the staff and doctors for their help over the years. If if need a appointment I can always get one thankyou so much. From the time I saw Dr Hill at west green when I was in a very sad place she really helped me, my life was so much better after that appointment. After today's appointment with the nurse Joan , will help me through the awful menopause . Thankyou all again.
7th September 2017
Response from Leacroft Medical Practice
Thank you for your feedback. It always lifts the staff to know that their efforts to help patients has paid off. We are pleased that you feel that we have helped you and can continue to do so.
Resources
Short link to review Leacroft Medical Practice: http://iwgc.net/eccjx